Shipping policy

SHIPPING POLICY

We accept worldwide delivery. For special request about the shipping, please contact our Whatsapp +628118711291.

DOMESTIC SHIPPING
All domestic orders are shipped via JNE (https://jne.co.id/)

INTERNATIONAL SHIPPING

All international orders are shipped via RAYSPEED (rayspeed.com). Import duties, taxes, customs fees, and related charges determined by your destination country are the sole responsibility of the customer. These fees are payable by the recipient upon delivery.

SAYA is not responsible for, nor do we offer compensation for, packages that are delayed, abandoned, or disposed of due to delivery failures resulting from an incorrect address, uncontactable recipient, or unpaid customs fees and taxes

We are unable to accept PO Box addresses, as carriers will automatically decline these shipments. Any address changes after dispatch will incur additional fees. All extra delivery charges arising during transit are the customer’s responsibility, and SAYA is not liable for packages that are declined or disposed of.

SHIPPING PROCESS
Orders are processed within 1-2 business days (Monday to Friday) after payment is confirmed. Your item(s) will be carefully checked and packaged to ensure they are in excellent condition. Please note that we are not responsible for lost items during delivery or issues caused by misspelled or incomplete shipping addresses. We do not ship on Saturdays, Sundays, or public holidays.

TRACKING
Please sign in to your account to check your delivery status & tracking numbers or contact us via Whatsapp.

SHIPPING FEE
Shipping fees will be calculated automatically upon check out. Please note that the shipping cost will be charged based on the total weight of your order. The weight of every item is listed on the product detail.